If your payment is not made after 3 business days of making your purchase, it will be canceled due to lack of payment. We are not responsible for customs issues. Orders are generally shipped within 2 to 12 working days depending on the items chosen through CTT or Transport Agency after receipt of payment. In case you want to make changes to your order, please send us a request to our email CAN CONSULT THE TRACKING OF YOUR SHIPPING THROUGH:ĭue to the specificity of the items sold by Loja Rei das Espadas, returns are only accepted under the following circumstances: We recommend grouping items together in one order, rather than buying items in separate orders. The product sent is damaged by proven manufacturing defect. The characteristics of the product sent do not correspond to those described in the Online-StoreĪll items are shipped in perfect condition. If you receive any damaged item and that is justified, you can return it. We will send an identical article in good condition. The customer has 14 days to return the item. Products must be returned in the same condition as they were received and properly packaged Returns of products subject to special, personalized or made-to-measure orders are not accepted. We recommend sending the product by an insured carrier. We are not responsible for loss or damage caused to the product during transport. Orders are shipped using transport systems appropriate to the size and weight of the goods. All transport costs will be communicated in writing to the buyer for approval, after which the order will be shipped.Įstimated cost for shipments to European Union countries: €15-40 Some goods may require additional transport costs, either due to their size, weight or specificity.
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